What To Expect

Gardendale veterinary services – delivered with courtesy and respect!

As a new client of our Mercy Animal Hospital in Gardendale, you can expect our full attention to your pet’s needs.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.

One of our veterinarians will then examine your pet, ask you further questions and may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer any wellness and care questions you may have. Our front desk staff will process your payment and schedule any needed follow-up appointments.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your pets!

Location Hours
Monday8:00am – 5:30pm
Tuesday8:00am – 5:30pm
Wednesday8:00am – 5:30pm
Thursday8:00am – 5:30pm
Friday8:00am – 5:30pm
Saturday8:00am – 11:30am
SundayClosed

Drop-off and pick up hours: 7am-6pm Monday-Friday; 7am-noon on Saturday. Appointments appreciated, walk-ins welcome. Appointments not available during the hours of 12pm and 2pm.